Below are the answers to our most frequently asked questions.
Have a question that isn’t answered? Feel free to reach out & ask us at


How is a workshop structured?

– All of our workshops are 3 hours long, unless stated otherwise.
– All workshops take place over Zoom. For more info and to download the App, please CLICK HERE
– Workshops are designed to be interactive & engaging, and questions will be allowed for throughout.
– Workshops include access to study notes and recordings.
– Content covered will be adjusted based on relevant test announcements.

How long are recordings available for?

Workshop recordings are made available for 3 days. We will allow for extensions to be granted in certain situations as we understand that life happens. Please send such requests to 

I purchased a recording, when will I receive it?

 Recordings will be sent out twice daily. Please note that sending of recordings is not an automated process, so please allow for a 12-hour turnaround time.

Minimum Attendance and Refunds

SmartPrep reserves the right to cancel a workshop if we do not meet a minimum of 5 registrants per workshop. In such cases, you will receive an email with the various refund options available.

When Do I Receive the Meeting Invite?

 The invitation will be sent one hour before the workshop is scheduled to begin, give or take a few minutes.
If however, you have not received it 20 minutes prior to the scheduled starting time, please email

What if I can't attend the live workshop?

All workshops are recorded and sent to the registrants once the recording has finished processing on Zoom.
Please note though that the recording is an additional resource, and that we always encourage you to attend the live workshop.
SmartPrep cannot be held liable for any Zoom glitches or errors that may impact the quality or outcome of the recording, therefore we cannot give refunds should the recording fail. In such instances (and when available), we will try to find a previous recording that has a similar content breakdown as an alternative.

I attended a workshop from the previous test series & the link has expired. Will you extend it?

Unfortunately, we cannot extend the links free of charge as there are administration and storage fees associated with keeping these recordings accessible.
If you attended the live workshop, and would like to re-access the recordings, we will gladly apply a 40% discount to the purchase price.

What happens when there is loadshedding?

We will always do our best to work around it and reschedule a workshop. However, if this is not possible due to time constraints, the instructor will record the workshop at the earliest opportunity and we will send out the recording thereafter. 

Need Assistance?